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Transforming IT Efficiency and Security for  Edwin H. Kleckner Inc.

Kleckner-logo 3-1

Industry

Retail

Challenge

Before partnering with InnoTek, the team at E.H. Kleckner Inc. grappled with significant IT challenges. Email security vulnerabilities posed a serious risk of phishing scams, while inefficiencies in their IT infrastructure disrupted daily operations and created unnecessary stress. Without a reliable technology partner, maintaining productivity and protecting their business was a constant uphill battle.

Results

InnoTek stepped in to transform Kleckner's IT environment. By enhancing security, they safeguarded the company from a nearly $30,000 phishing scam, providing peace of mind. Proactive support ensured seamless integration of new tech for a warehouse expansion, while quick issue resolution helped maintain operational efficiency. These improvements not only streamlined day-to-day operations but also reinforced the company's confidence in their IT systems.

Key Product

Complete Managed IT & Cybersecurity

www.ehklecknerinc.com/
10/10
Recommendation Likelihood
10 min
Time to Resolve Issues
$30,000
Potential Financial Loss Prevented

I know the number by heart and call to say, 'Hey, this is broken; fix it,' and that’s one less thing off my plate.

Key Decision-Maker

Edwin H. Kleckner Inc.

Oh my God, I’m more than happy. It’s nice to call and talk to someone I’ve met face to face. With InnoTek, I don’t get routed to someone from God-knows-where—I can actually understand the tech talk and know it’s being handled.

Business Manager

Edwin H. Kleckner Inc.

You guys are a little bit expensive, but the other guys we looked at couldn’t beat your price. You get what you pay for, and I don’t want to deal with somebody new. Knowing that I can pick up the phone and get an issue solved quickly makes it worth it.

Aaron Vatter

Edwin H. Kleckner Inc.

Kleckner-logo 3-1

About Edwin H. Kleckner Inc.

Edwin H. Kleckner, Inc., founded in 1934, is a trusted beverage distributor located in Montandon, PA. With decades of experience, the company has built a strong reputation for connecting major breweries—including Anheuser-Busch—and a wide selection of national, regional, and local craft breweries with consumers across Central Pennsylvania. Serving 11 counties, the Kleckner team ensures that restaurants, retailers, and other establishments receive high-quality beverages with unmatched reliability. Their dedicated team is committed to excellence, helping to drive the business's growth while maintaining deep ties to the communities they serve. Edwin H. Kleckner, Inc. is more than a beverage distributor; they’re a regional institution focused on quality, service, and innovation.

The Challenge

Before partnering with InnoTek, the team at Edwin H. Kleckner Inc. faced critical IT challenges that threatened to disrupt their operations. Email security was a significant concern, leaving the company exposed to phishing scams and other cyber threats. Additionally, inefficiencies in their IT infrastructure created unnecessary distractions, preventing the team from fully focusing on their core business responsibilities and growth initiatives.

 

The Solution

InnoTek was selected as Kleckner’s IT partner for their outstanding customer service, problem-solving capabilities, and straightforward communication. From the beginning, the focus was on improving security and streamlining IT operations. InnoTek’s vigilant monitoring and proactive approach proved invaluable, notably preventing the company from nearly wiring $30,000 to a fraudulent entity.

InnoTek’s team worked closely with Kleckner’s leadership to address ongoing IT needs, including implementing tech solutions for a new warehouse. With a quick and responsive support system, IT issues were often resolved within minutes, allowing the Kleckner team to maintain operational momentum. InnoTek’s local presence and commitment to clear, jargon-free communication made collaboration seamless and effective.

 

The Results

With InnoTek’s solutions in place, Edwin H. Kleckner Inc. experienced transformational improvements across their IT environment. Prompt issue resolution allowed the team to focus on driving their business forward rather than worrying about IT challenges. Enhanced security measures protected the company from financial scams and cyber threats, providing peace of mind and confidence in their operations.

The Kleckner team recognizes the value of InnoTek’s partnership, noting that while the services may seem like an investment, the exceptional results speak for themselves: “You get what you pay for.” Their confidence in InnoTek’s ability to safeguard their business has made them a strong advocate for the partnership, with a willingness to recommend InnoTek to others in need of reliable IT services.

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