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Streamlining IT for the City of Hazleton

hazleton city hall

Industry

Local Government

Challenge

Before partnering with InnoTek, the City of Hazleton faced a chaotic IT configuration that severely hindered operations. A comprehensive audit revealed a disorganized IT environment in dire need of restructuring and optimization. The city needed a trusted partner to act as its IT department, ensuring reliable and efficient support.

Results

With InnoTek as their IT partner, the City of Hazleton saw immediate improvements: streamlined operations, dependable support, and focused solutions that consistently met the city’s needs without overcomplicating or adding unnecessary features.

Key Product

Complete Managed IT & Cybersecurity

www.hazletoncity.org/
9/10
Likelihood to Recommend
0
Security Incidents
80%
Faster Response Times

When people look for IT solutions, they’re looking for responsiveness and the ability to address their issues quickly. IT problems can stop everything in its tracks, and one of the most important things InnoTek does is just being available and responsive. That’s what people are going to like—if you’re too small to have your own IT team, you want somebody who’s going to be fast.

Daniel Lynch

Administrator - City of Hazleton

InnoTek provides exactly what the City of Hazleton needs—no extras, no fluff, just reliable, efficient IT support at a cost that works for us. Their hands-on approach and availability have made them an indispensable partner, always ready to address our IT needs quickly and effectively.

Clerk's Office

City of Hazleton - Administration

City-Logo1892

About the City of Hazleton

The City of Hazleton, nestled in the heart of northeastern Pennsylvania, is a vibrant community with a rich history dating back to the 19th century. Known for its diverse population and strong sense of community, Hazleton is a regional hub for cultural events, local businesses, and civic engagement. The city blends historical charm with modern development, serving as a vital center for the surrounding area and fostering a commitment to growth and innovation while preserving its heritage.

The Challenge

The City of Hazleton was struggling with a chaotic IT configuration that was hampering its ability to deliver essential government services effectively. An audit revealed significant issues that necessitated immediate restructuring and optimization. The city needed a trusted IT partner to provide reliable and efficient support, ensuring seamless day-to-day operations.

The Solution

InnoTek’s hands-on approach and local presence made them the perfect fit for the City of Hazleton. The team conducted a thorough IT assessment, providing clear and actionable insights to revamp the city’s infrastructure. By focusing on delivering the 'basics done well,' InnoTek addressed the city's specific needs while staying within budget. Key components included a complete infrastructure overhaul, responsive support, and localized service. Daniel Lynch from the City of Hazleton noted, 'You’ve always met the needs of the City of Hazleton. When people look for IT solutions, they’re looking for responsiveness and the ability to address their issues quickly.'

The Results

The City of Hazleton saw immediate improvements with InnoTek as their IT partner. Operations were streamlined, reducing downtime and interruptions. Fast, responsive support ensured IT issues were addressed promptly, minimizing operational delays. InnoTek’s focused solutions consistently met the city’s needs without overcomplicating or adding unnecessary features. The partnership has been solidified by InnoTek’s ability to tailor solutions to the city's exact needs while maintaining a responsive and efficient approach. InnoTek’s value was evident, leading the city to confidently recommend them for reliable, straightforward IT solutions.

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