The Challenge
Kemberling Auto Sales and Service, a trusted name in automotive sales and repair, faced a series of IT challenges that disrupted their daily operations. Without a clear path to resolution, these issues were a significant barrier to their efficiency and customer service. They needed a reliable IT partner to step in and provide effective solutions.
The Solution
InnoTek was brought on board to address the IT woes of Kemberling Auto Sales and Service. The decision was driven by InnoTek's reputation for delivering tailored IT solutions. After evaluating several options, Kemberling chose InnoTek for their comprehensive problem resolution, proactive support, and clear communication. InnoTek's approach was thorough, identifying all outstanding issues and implementing solutions to stabilize operations. Regular maintenance and troubleshooting ensured no future problems arose, and clear, approachable communication kept Kemberling in the loop. According to Phil Kembering, 'It’s been a 10. We were having immense problems, and InnoTek solved all of them. Partnering with them has been exactly what we needed.'
The Results
Kemberling Auto Sales and Service experienced a complete turnaround. InnoTek resolved 100% of their IT issues, ensuring operational stability. The streamlined systems significantly enhanced service delivery and customer satisfaction. Kemberling now enjoys a reliable IT infrastructure and a trusted, proactive IT partner. Key metrics highlight these successes: 100% issue resolution, zero recurring challenges, and a perfect 10/10 satisfaction rating.
