The Challenge
Mount Carmel Cogen was grappling with ongoing issues due to an unreliable IT provider. Consistent email functionality was crucial for their operations, and they found themselves in need of an IT team that could address issues swiftly and efficiently. This challenge led them on a quest for a more dependable partner who could ensure seamless communication systems and overall operational support.
The Solution
InnoTek stepped in to resolve Mount Carmel Cogen’s IT concerns with a tailored support plan. The decision was driven by InnoTek’s reputation for reliability and responsiveness. Paul Freeman, of Mount Carmel Cogen, stated, 'It’s been good. InnoTek supports our email accounts and does what they’re supposed to do. They’re very responsive whenever there’s an issue.' InnoTek provided comprehensive email system support, proactive monitoring, and immediate issue resolution, ensuring minimal disruptions and smooth operations from day one.
The Results
With InnoTek's involvement, Mount Carmel Cogen has experienced significant improvements. They now boast 100% email uptime, ensuring their communication channels are always operational. Previous recurring issues have been completely resolved, and their IT reliability has seen a marked improvement. The responsiveness of InnoTek has been rated 10/10, highlighting the immediate attention and support provided, which has minimized operational downtime and allowed Mount Carmel Cogen to focus confidently on their core activities.
