The Challenge
Bennell, Inc. had 'vanilla' IT needs, meaning their requirements were straightforward and uncomplicated. However, they faced occasional challenges, especially around accounting workflows and yearly renewal processes. These issues required timely resolutions to prevent any disruption to their operations. Ensuring smooth, reliable IT functionality was crucial for their daily business activities.
The Solution
InnoTek was chosen by Bennell, Inc. for their reputation of providing reliable and responsive IT support. The decision process involved evaluating InnoTek's ability to handle straightforward IT needs efficiently. Bennell was particularly impressed by the promise of personalized support and client-centered communication. Craig Hosler from Bennell, Inc. stated, 'It’s been really good. When we have an issue and call InnoTek, it gets resolved. That’s exactly what we need.' InnoTek provided tailored support that included responsive issue resolution, improved processes for yearly renewals, and clear, actionable communication. This approach ensured that Bennell's expectations for simplicity and efficiency were consistently met.
The Results
After partnering with InnoTek, Bennell, Inc. saw significant improvements in their IT operations. They achieved a 100% issue resolution rate, with all reported challenges being promptly and effectively addressed. The streamlined accounting processes around yearly renewals reduced administrative friction, making these tasks more manageable. Overall, Bennell experienced enhanced client satisfaction, as their expectations for responsive and reliable IT support were consistently met. The partnership with InnoTek allowed Bennell to focus on their core business without worrying about IT challenges, cementing InnoTek as a trusted partner for their technology needs.
