The Challenge
Before partnering with InnoTek, Tra Electric struggled with numerous IT challenges that were difficult to quantify. Their team needed a professional IT partner to simplify their technology, resolve persistent issues, and provide peace of mind by handling IT responsibilities. The situation was affecting their productivity and creating a stressful work environment.
The Solution
InnoTek worked closely with Tra Electric to provide tailored IT solutions that addressed their specific needs. They delivered clear, easy-to-understand explanations of technical processes, ensuring alignment with Tra Electric’s non-technical team. InnoTek's comprehensive IT support resolved multiple technology challenges with a hands-on, proactive approach. This partnership allowed the Tra Electric team to focus on their core business, knowing their IT was in professional hands. As Jody Cooper from Tra Electric stated, 'It's been great so far. Everybody seems to be very attentive. Partnering with InnoTek has given us peace of mind, knowing professionals are handling our IT rather than trying to figure it out ourselves.'
The Results
Through their partnership with InnoTek, Tra Electric has experienced significant improvements. They saw a notable reduction in IT issues, which enhanced the reliability of their systems. Clear communication from InnoTek empowered the team to understand IT processes without feeling overwhelmed, boosting their confidence. Professional IT management from InnoTek minimized distractions and allowed Tra Electric to focus on their business goals, leading to enhanced productivity. Metrics such as 100% issue resolution, 100% peace of mind, and 0 knowledge gaps underscore the success of this partnership.
