The Challenge
CKCOG faced a critical challenge with their IT infrastructure. Relying on a single in-house IT staff member created a bottleneck and left them vulnerable to resource limitations. This dependency became a significant risk, as complex IT issues and the need for operational continuity demanded a broader knowledge base and more robust support.
The Solution
In their search for a reliable IT partner, CKCOG discovered InnoTek. Impressed by InnoTek's depth of expertise and comprehensive services, they made the decision to partner with them. InnoTek provided tailored IT solutions that included broader IT expertise, reliable local support, and comprehensive services. This partnership ensured that CKCOG's IT needs were met promptly and efficiently. "Our experience with InnoTek has been great. From receiving a postcard to signing a contract and beyond, they’ve handled everything we’ve needed quickly and efficiently," said Rebecca Kilps from CKCOG.
The Results
The partnership with InnoTek led to significant improvements for CKCOG. They enjoyed expanded IT support with access to a wide knowledge base, reducing their reliance on a single resource and ensuring zero downtime from support gaps. Operational efficiency was enhanced through QuickBooks updates and wireless upgrades, leading to streamlined processes. Additionally, the implementation of a ticketing portal and email system improved communication, facilitating seamless issue tracking and resolution. Metrics such as 100% IT task completion and enhanced connectivity underscored the success of this collaboration.
