The Challenge
Durabuilt Homes, LLC, a custom-built homes company based in Selinsgrove, PA, faced a severe crisis when a malicious employee sabotaged their network. The incident resulted in employees being locked out of the network and the destruction of vital files, posing a significant threat to their business operations.
The Solution
Durabuilt Homes urgently needed a reliable IT partner to address this critical situation. They reached out to InnoTek for assistance, and our team promptly responded, arriving on-site the next morning. Utilizing our Complete Network Support package and advanced security solutions, the InnoTek team meticulously worked on data recovery and network restoration. 'InnoTek's rapid response and expertise saved us from a potentially catastrophic situation. They had us back online and fully functional within hours, an impressive feat,' stated Jon Stouffer, Owner of Durabuilt Homes, LLC.
The Results
Thanks to InnoTek's swift and effective intervention, Durabuilt Homes experienced less than one day of downtime. The team successfully recovered 100% of the company data, and the network was fully operational by noon on the same day. The exceptional response time and comprehensive recovery solutions resulted in 100% client satisfaction. This case highlights the importance of having a robust IT support system to mitigate risks and ensure business continuity.
