Case Study: Transforming IT Operations for Wheeland Lumber

The Challenge

Before partnering with InnoTek, Wheeland Lumber faced significant IT challenges. A former internal IT staff member had sabotaged their systems, leaving the network status unclear and operational stability compromised. This critical situation called for an immediate and thorough evaluation to identify and resolve vulnerabilities.

The Solution

InnoTek collaborated with Wheeland Lumber to deliver customized IT solutions tailored to their specific needs. The journey began with a comprehensive onboarding process that established a clear path forward for stabilizing their IT environment. InnoTek conducted an in-depth network evaluation to identify and address all vulnerabilities. Derek Wheeland from Wheeland Lumber shared his experience, stating, "It’s been very good. InnoTek was thorough during the onboarding process, clearly laying out the details and tailoring the plan to our operations. The team has been attentive and proactive in figuring out our network status and ensuring stability." With proactive support, InnoTek provided ongoing attention to ensure stability and address evolving needs, transforming Wheeland Lumber's IT operations.

The Results

The partnership between InnoTek and Wheeland Lumber yielded remarkable results. The comprehensive onboarding and network evaluations effectively resolved prior issues, resulting in 100% IT infrastructure stabilization. Wheeland Lumber now enjoys improved transparency, with clear communication and proactive planning providing better visibility into their IT systems and costs. The reliable 24-hour response time for support has given Wheeland Lumber the confidence to focus on their core business. This proactive and comprehensive approach underscores InnoTek’s commitment to providing tailored, reliable solutions for growing businesses.