The Challenge
CBRE’s local branch faced a significant challenge: the absence of a formal IT infrastructure. Relying solely on outsourced support, they grappled with frequent technological disruptions, particularly spotty Wi-Fi, which hampered daily workflows and led to mounting frustration among the team.
The Solution
InnoTek stepped in to transform CBRE's IT landscape. After thoroughly assessing their needs, InnoTek overhauled the Wi-Fi infrastructure by replacing faulty routers and collaborating with internet providers to ensure reliable connectivity. A key aspect of the partnership was InnoTek's commitment to clear, jargon-free communication, making technical processes comprehensible for the entire team. Additionally, InnoTek provided proactive IT support, effectively taking over all IT responsibilities and alleviating the burden on CBRE’s internal team. As Catherine Bram-Usera from CBRE shared, 'InnoTek came in and handled everything we needed—from fixing our Wi-Fi to explaining technical processes in simple terms. We now have a reliable IT setup, and things have been running smoothly ever since.'
The Results
The results of the partnership were immediate and transformative. CBRE experienced 100% Wi-Fi stability, effectively eliminating connectivity issues and ensuring seamless operations. The reliable IT systems significantly enhanced productivity, allowing the team to focus on their core business tasks without technological distractions. Moreover, the clear communication from InnoTek bridged gaps and fostered improved collaboration. Metrics such as 100% Wi-Fi uptime, 0 downtime due to proactive IT support, and 100% clarity in communication underscored the success of the initiative.
